1. General Provisions
This Refund Policy defines the conditions for refunding subscription payments made by Qresto LLC.
Prepared in accordance with the Law of the Republic of Azerbaijan "On Protection of Consumer Rights" (November 29, 1995, No. 1113-IQ).
2. Cases Eligible for Refund
Technical failure: Proportional refund if service is unavailable for more than 72 consecutive hours.
First payment — 7-day guarantee: Full refund if the service has not been used (no menu created, no QR scanned).
- Duplicate charge: Refunded within 5 business days
- Incorrect amount charged: Difference refunded within 3 business days
3. Non-Refundable Cases
- Cancellation mid-subscription period
- After platform features have been used
- Payment requests for free trial period
- Account blocked due to Terms violation
- More than 7 days after service was accepted
4. Subscription Cancellation
- Cancellation takes effect from the next billing period
- Service continues for the remainder of the current period
- Your data is retained for 30 days after cancellation
- All data is permanently deleted after 30 days
5. Refund Procedure
- Send an email to finance@qresto.az
- Include your account email, payment date, amount, reason, and IBAN
- Requests are responded to within 2 business days
- Approved refunds are transferred within 5–10 business days
6. Disputed Transactions
Please contact us before filing a chargeback — most issues are resolved within 24 hours. You may also file a complaint with the State Anti-Monopoly and Consumer Market Supervision Service.
7. Contact
- Email: finance@qresto.az
- Address: Baku, Republic of Azerbaijan
- Business hours: Mon–Fri, 09:00–18:00